1. Understanding Personalities & Communication Styles: Delve into different personality types and communication methods, and how understanding these can enhance team cohesion. Attendees will learn practical ways to adapt communication to fit diverse team members, reducing misunderstandings and friction.

2. Conflict Prevention Techniques: Explore proactive approaches to identifying potential conflict triggers and applying conflict prevention strategies before issues escalate. This session emphasises emotional intelligence and techniques to foster empathy and collaboration.

3. Navigating Conflict Resolution: Learn conflict resolution methods to manage interpersonal disagreements constructively. Focus on maintaining professionalism while addressing sensitive issues, using techniques like active listening and finding common ground.